Early this morning I got a call. “Do you have the Sony brrraaawwwggggieee?”
“Umm, Sony What?”
“Umm, Sony What?”
“Brrrrrawwggieee! One hundred dollars!”
“Right, on sale, let me look, what was the model again?”
“Brrrraaggeeeddd. Sony. One hundred dollars!”
“Yes” I lied, having no idea which product this man was referring to.
“What Color?!?”
“Damn” I muttered. I took a quick look around at our camera stock I noticed most of our cameras were silver.
“Silver, what was the model number again?”
“Brrrraaaawwwgiie. Do you have it in black?”
I looked around again. Black seemed to be the second most popular color. “Yes”
“I’ll be there in a half hour”
“Damn” I muttered again as I hung up.
Half and hour later he was there. He pointed at the Sony B-----, “Brrraagggie, Sony.” I grabbed him the last model in the box besides the display model. He questioned me, “It comes with a memory card?”
“Yeah, but you’re gonna want a larger one anyway. Here let me show you…”
“Where’s the memory card?”
“It doesn’t come with one, sir” I fought to be courteous.
“No memory card? Look in the other box, find me the memory card!”
I opened the other box. “Sir, it doesn’t come with one.”
“It says right here Memory Card!”
He was becoming irate. I brought him over to Tammy.
“Tammy, this gentlemen can’t seem to find the memory card in the box of his new B------” Tammy got up.
“Tammy, this gentlemen can’t seem to find the memory card in the box of his new B------” Tammy got up.
“There’s no memory card included with the B------. I’m sorry sir”, she apologized.
“Ok, then, where’s the memory cards?!” he was back in form.
“I’ve got a special on memory cards here” I pointed to our flyer.
“Ten dollars is too much. I’ll get it cheaper somewhere else. How about tripods?”
Sensing where this was going, I whipped out the flyer to the on-sale items. “We’ve got this mini tripod on sale for 19.99”. Instantly he was back from our tripod sales area with one in his hand.
“19.99 is a firm price?” he asked.
“Yes, how about a warranty?” I asked, knowing he’d never buy it.
An hour later he was back. I had switched out the instruction booklet and he had received two warranties. He had no idea how to charge the battery. I fear the customers will only become more desperate, aggressive and confused as Christmas looms closer. We have also sold out of the B------- as of today.
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